Returns & Exchange policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To start a return or exchange, 

 Click here

To be eligible for a return:

For orders inside Kuwait:

• your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• You’ll also need the receipt or proof of purchase.
• Make sure to prepare the items for pickup.
• Items sent back to us without first requesting a return will not be accepted.
• Our delivery partners will pickup the order back within 48 hours.

For orders outside Kuwait:

• your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• You’ll also need the receipt or proof of purchase.
• Items sent back to us without first requesting a return will not be accepted.

• You can self-ship the item using any courier of your choice that has package tracking capabilities. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as masks), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). 

Unfortunately, we cannot accept returns on gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

You can always contact us for any return questions at +965-94132731